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Q. How do you differ from other
companies providing similar
services?
We differ from our competition in four
important ways:
* Focus: Of the many areas CA could
have built its business on, we believe
customer support is the foundation of our
success. We are focused on helping you
solve your problems and optimizing your
workflow in a more convenient,
cost-effective manner. The emphasis on the
needs of the customer and our willingness
to adapt to best meet those needs is what
has set us apart.
* Quality: CA has brought together only
the most dedicated and skilled radiologists
and cardiologists to form our team. We can
guarantee the highest quality by providing
extremely well trained cardiologists and
radiologists who are a part of strict quality
control. Subspecialty trained. ABR/ACC
Certified.
* Cost: CA has no daily minimum
requirement. We have no hidden charges
and you pay for only the service you use.
Remember, our goal is customer satisfaction
with the highest quality and most
customer-oriented pricing system possible.
* Technology: CA ensures that your
images are protected through the use of
secure, redundant back ups located
throughout the country. Through our
understanding and pinpoint usage of
advanced technology, CA has been able to
build a system that utilizes a combination of
web servers and a highly specialized PACS
software. Multiple-level built-in
redundancies are employed to ensure that
there are no delays in turn around time.
Q. How can you meet our schedule?
One of the many benefits of our 24 hour operating schedule is that we can
start coverage at any time you like and also return coverage to you as per
your needs. We are always willing to build a schedule that meets your
individual needs.
Q. How soon are images interpreted?
We provide a preliminary read within 45 minutes. We understand our efficiency and timeliness are integral to our clients' reputation.
Q. Can your radiologists be directly contacted?
Most definitely. Our radiologists are here to serve your needs. Either you or
the ER can speak to our highly trained radiologists any time of day or night.
Q. We are not sure if our technology is compatible. Can you
assist us with implementation?
Most definitely. CA's Information Technology team will analyze your existing
structure and offer the least expensive method for integration. In many
cases, there is little to no significant cost. CA's team works with the hospital
staff to ensure a secure, HIPAA compliant solution.
Q. What are the start-up costs?
CA has designed a technological model that is built on our goal of
integrating with your existing resources. Generally, there is little to no start
up cost.
Q. How long does it take to begin services?
The time varies from one week to several months. Speed of implementation
depends on individual facility's credentialing and privilege issues, and
existing technology. Temporary facility privileges along with coordination
with the IT team can help expedite the process.
Q. Do you have any technical support?
Most definitely. CA has a highly skilled IT team which is experienced in
assuring that you have reliable and worry-free data transfer. Our team is
constantly working to ensure that our technological infrastructure is
operating at the highest possible level. We also have a dedicated customer
service team that can respond to your needs 24 hours a day.
Our customer service representatives will solve your problem themselves or
connect you with someone who can. Our customer service agents can
connect you to either the radiologist handling your case or to the technical
support officer right away, depending on your needs. |
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